Returns & Exchanges
We want you to love your Tatcha skincare ritual. If you are not completely satisfied with your purchase, we offer complimentary returns on all domestic orders within 90 days of the purchase date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.
Print Your Label
Download and print the prepaid UPS shipping label provided at the end of the return request to ensure your return shipping is free of charge.
Pack Your Items
Securely place your items in the original packaging or a sturdy box, ensuring any old shipping labels are removed or covered.
Drop Off and Track
Drop off your package at any authorized UPS location and keep your tracking number to monitor your refund status as it is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing